RealTech Quotes Refund Policy
This page is under review by an adviser. It isn't legal advice.
Last updated: 15 November 2026
RealTech Quotes is operated by Timothy Anders, sole trader, ABN 91 664 479 392, trading as RealTech Studios.
Your rights come first
Our services come with guarantees that can't be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits them. For example, if the service has a major failure, you can choose to cancel and receive a refund for the unused part of your subscription. You may also have a right to compensation for reasonably foreseeable loss or damage. The paragraphs below are in addition to those rights.
Who pays you back depends on where you subscribed
On the website (Stripe)
We take payment, so we handle refunds.
- The free trial costs nothing. No card is needed to start and there is no trial charge to refund. If you open checkout with at least 49 hours left in the trial, your first payment waits until the trial ends. If you open checkout later, payment can be taken immediately. Check the payment date before subscribing.
- Cancel any time. You keep access to the end of your paid billing period. We do not charge you again.
- Change of mind: We don't give refunds for a change of mind. The free trial is there so you can try RealTech Quotes first, and if you cancel you keep access to the end of your paid billing period. This doesn't limit your rights under the Australian Consumer Law.
- Faults and billing mistakes: If the service has a major fault, or we charge you wrongly or twice, we will refund what you are owed. If the fault is not major, we will fix it within a reasonable time; if we don't, you can cancel and get a refund for the unused part. For a major fault you can cancel and get a refund for the unused part, and you may also be owed compensation for reasonably foreseeable loss.
- How to ask: email [email protected] with your account email and the charge date. We will acknowledge your request within 2 business days.
- How you get it: back through Stripe to the original payment method. After we process it, your bank may take about 5 to 10 business days to show it.
- If we refund, we may end your paid access for that period.
In the iPhone app (Apple) or Android app (Google Play)
App Store and Google Play billing is not yet available. For future store purchases, Apple or Google takes the payment, so they handle refunds, under their own rules. We can't refund store payments ourselves.
- Apple: request a refund at reportaproblem.apple.com or through Apple Support.
- Google Play: request a refund through Google Play help or your Play order history.
- Cancelling in the store stops future charges. Deleting your RealTech Quotes account does not cancel a store subscription. Cancel it in your store settings first.
- You can still ask us to help, and your ACL rights can apply to us too. If you're not sure, email us [email protected] and we will point you to the right place.
What we refund when we end your access
If we end your paid access without it being your fault, we refund the unused part of what you paid on the website.
Account deletion
The deletion process cancels any Stripe subscription before deleting the account. If it cannot confirm cancellation, the account is not deleted. It does not refund the current period unless this policy or your ACL rights say it does. If you want a refund, ask before you delete. Records of payments are kept for tax (see the Delete your account page).
Disputes
If you are unhappy, contact us first. You can also contact NSW Fair Trading for help with a dispute, report a consumer-law problem to the ACCC, or ask your bank about a chargeback.