Delete your account | RealTech Quotes

Last updated: 15 November 2026

RealTech Quotes is run by Timothy Anders, sole trader, ABN 91 664 479 392, trading as RealTech Studios.

You can delete your RealTech Quotes account whenever you like. You don't need to contact us. You don't need to reinstall the app.

This permanently deletes your account. It can't be undone.

How to delete your account

In the app: open Settings, then Delete account.

On the web:

Open the RealTech Quotes web app and sign in.
Go to Settings, then Delete account.
We email you a code. Enter it to confirm it's you.
Tap Delete permanently.

Deletion happens right away, while you wait. The screen tells you when it's done, or asks you to try again if something went wrong. Copies in backups are handled separately (see below).

What gets deleted

Your account and sign-in.
All saved quotes.
Supplier import and photo scanning are planned, not available yet.
Your opening and closing lines, and your settings.
AI usage records.
Quotes you reported to us, and our notes on those reports.

After server deletion succeeds, the app clears this account's data from the device used to delete it. The device language choice stays. Exported PDFs and copies on other devices are not remotely erased.

What we keep, and for how long

Payment records that the law requires us to keep, for tax and accounting: your Stripe customer, invoice and transaction records, kept for at least 5 years after the transaction.
A scrambled (hashed) record that you used a free trial, so a trial can't be repeated by deleting and signing up again. It is a hash, not a stored copy of your email. A matching email can still be checked against it. There is no automatic deletion of it yet, so for now it is kept with no end date.
Backups for the live service have not yet been verified, including their retention period. Where backups exist, deleted data can remain in them until those backups expire.
Security records: daily cleanup removes admin audit records older than 730 days, alerts acknowledged more than 90 days ago and rate-limit windows older than one day.

Deleting your account does not delete your Stripe customer record. Billing events linked to the account are deleted with it; later events for a deleted account keep only event identifiers, type and time, without a personal-data payload.

Saved quotes and reports are removed from the active database. Stripe customer and payment records, trial hashes, and security and admin records can remain; backup copies remain until those backups expire.

App Store and Google Play apps and billing are not yet available. The store guidance below applies to future store subscriptions.

Your subscription

Website (Stripe): the deletion process cancels your card subscription first, then deletes the account. If it cannot confirm cancellation, your account is not deleted. We don't charge you again. For refunds, see the Refund Policy.
iPhone app (Apple) or Android app (Google Play): deleting your account does not cancel an Apple or Google subscription. Billing continues until you cancel it with them. Cancel first:
- Apple: Settings, your name, Subscriptions (or apps.apple.com/account/subscriptions).
- Google Play: Play Store, Profile, Payments and subscriptions, Subscriptions.
Apple sign-in is not yet enabled. Apple token revocation on deletion is still to be implemented before Apple sign-in launches.

Before you delete

If you want a copy of your quotes, export them first. Once deleted we can't get them back.

Need help?

Email [email protected] from the email on your account.

Open Delete account in the app