RealTech Quotes: data sheet for employers

Last updated: 15 November 2026

Your tech uses RealTech Quotes to write job quotes faster on their phone. This page tells you what is stored, what goes to the AI, and what doesn't.

Operator: Timothy Anders, sole trader, ABN 91 664 479 392, trading as RealTech Studios. Contact: [email protected].

What the app does

The tech types notes about a job. An AI writes the quote: the scope of works, labour and materials. The tech checks and edits it, then copies it into your company's quote or saves it as a PDF. Your company adds the prices and sends it. Nothing is sent to your customers by us.

What is stored (in the tech's account)

• Their email, name, country, languages and trades.
• Their saved quotes: notes, equipment details, materials, quote text, quote numbers.
• Client name, job number and site address if the tech types them in. They are kept in the account.
• Their opening and closing lines.
• Supplier import and photo scanning are planned, not available yet.
• A record of each AI action (type and time) for usage limits.
• Subscription status. We don't see or store full card numbers.

Stored in a Supabase database. Our current test project is in Supabase's Sydney region. Quotes are also saved on the tech's phone so they work with no signal.

What is sent to the AI

The AI receives job information from these fields:

• fault found, proposed work, scope notes;
• equipment details and material names;
• for refinement (not yet offered in the app), the original notes, current quote text and the tech's change request;
• the trade, country and quote language;
• opening and closing lines when the tech asks the AI to tidy them.

AI provider: OpenRouter passes requests to Anthropic's Claude Haiku. Requests use OpenRouter's provider data-policy filter (data_collection: deny). This does not guarantee that no request data is retained. For how long they keep data, training use and where they process it, see OpenRouter's and Anthropic's own privacy policies. It writes quotes and tidies opening and closing lines; refinement is supported by the service but not yet offered in the app. Not used for advertising. We do not use China-based models.

What is kept out of AI requests

The separate fields listed below are kept out of AI requests. The app also tries to remove identifying details copied into job notes, but it cannot catch everything.

• The tech's name.
• Your client's name.
• The job number.
• The site address.
• Your company's prices, ABN or licence details. The app never asks for them.

Tell your techs: don't type private details about a customer into the job notes.

Who sees the data

• Other account holders cannot see the tech's quotes. Authorised administrators can review reported quotes. The database enforces that each account sees only its own data.
• We don't sell the data, and we don't use it for advertising.
• Service providers handle it only to run the service: Supabase (database, server functions and sign-in emails), OpenRouter and Anthropic (AI), Stripe (website payments) and Cloudflare (website hosting). Store billing is planned, not in use.
• We don't look at job notes as a routine. If a tech reports a quote the AI wrote, we see that quote and their note.

Security basics

• Data is encrypted in transit.
• Each account is separated from the others at the database level.
• Subscription and usage limits are enforced on our servers.
• Secret keys are kept on the server, not in the app.
• Sign-in by email code or link. Google and Apple sign-in require configuration and are not yet enabled. Passwords aren't used.
• Job notes are not written to our logs.
• Encryption of stored data is handled by our database host, Supabase, under its own security terms. Backup availability and retention for the live service have not yet been verified. No independent security review has been done yet; one is planned before live payments. We don't claim any security certification.

Deletion and retention

• The tech can delete their account at any time, in the app or on the web. The process stops any Stripe subscription first, then removes the account, saved quotes, settings, reports and AI usage records. If Stripe cancellation cannot be confirmed, the account is not deleted.
• We keep Stripe customer and payment records, security and admin records, and a hashed record that a free trial was used. Payment records: at least 5 years. Daily cleanup removes admin audit records older than 730 days. The trial record has no automatic deletion yet. See the Privacy Policy.
• If an employee leaves, ask them to export what you need first, then delete.

Things to know

• The AI can be wrong. Every quote must be checked by the tech before it is sent. The app doesn't add prices, licences or warranties.
• The tech is the account holder, not your company. There are no team or business accounts.
• It's your choice whether staff may use it for company jobs. Tell them your rules.

More information

Full details are in our Privacy Policy and Terms of Service.